If you are deaf or have a hearing impairment, Queensland Rail provides a 24/7 text messaging service should you require assistance or find yourself in an emergency situation.
By sending an SMS to 0428 774 636, you can contact a Queensland Rail Passenger Service Officer to obtain train and platform assistance (including lift outages), station accessibility or timetable information, and seek help during an emergency. A Customer Service Officer will respond promptly to requests 24 hours a day, a days a week.
In an emergency or if you have a disability and require assistance, you can also contact Queensland Rail via the disability assistance and emergency help phone installed at all stations and in some car parks. By pressing the intercom button customers can directly access assistance. At many stations the console will be situated on the platform within the area covered by the hearing loop, and will have raised text, pictograms and Braille to assist people with a sensory impairment.